Frequently Asked Questions

General Questions
Where is Pincinc located?
Auckland, New Zealand

How can I contact you?
You can email us at hello@pincinc.co.nz

Is your jewelry pre-assembled?
No, I hand assemble every piece.

Do you offer wholesale on your products?
Yes, some of our products are available for wholesale. Please contact hello@pincinc.co.nz for more information.

Payment Questions
What currency are your prices in?
All prices are in NZD. Please use a currency converter for the price in your currency.

What forms of payment do you accept?
We accept PayPal and New Zealand bank deposit.

How do I use a discount code?
When all items have been added to the cart, go to the check scroll down and on the left you will see a box to add a coupon code. Enter the code and press apply coupon.

Shipping Questions
Do you ship internationally?
Yes currently we ship to New Zealand, Australia, USA, Canada and the UK. If you do not live in these countries I am happy to arrange a shipping quote for you. Please email hello@pincinc.co.nz for more information.

Please Note: Customs Fees may be associated with international orders. We do not control shipping laws and regulations for international shipping, so we cannot guarantee there will not be a fee associated with your package. Please check your countries specific custom laws before ordering if you are unsure.

What are the shipping costs?
We have flat rate shipping prices.
New Zealand $5-$7(NZD) Courier with tracking 1-3 working days
Australia, USA, Canada and the UK $15(NZD) International Air
Please note I do not normally offer tracking for international orders, as it is about 5x times the cost of sending it without tracking. If this is something you would like to request for your parcel please email hello@pincinc.co.nz

If I accidentally used the wrong address, what can I do?
If your order was recently placed within 24 hours please e-mail us immediately with your order number. If it has not been shipped we can easily adjust the shipping details.
If the package has already shipped you must contact the person at the address you shipped it to or wait for it to be returned to us.
A reshipment charge will be invoiced to you before the package is shipped again to the correct address.
If the package does not arrive at the incorrect address or does not return to us, we are not responsible for refunding or sending a replacement.

Do you accept returns / exchanges?
If for any reason you’re not happy with your order, you can return it by sending it back to us (excluding earrings unless they arrive broken).
From receipt of your order you have 14 days for New Zealand orders, or 31 days for all other countries to return items. We can either give you a full refund on the item(s) excluding the return shipping, or exchange them for another style, size or colour that you may prefer.

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